Accessibility Statement – Gentle Primary Care

At Gentle Primary Care, we are committed to ensuring that our website is accessible to all people, including individuals with disabilities. This Accessibility Statement outlines our ongoing efforts to make https://gentleprimarycare.com/ usable, navigable, and understandable for everyone, regardless of ability or technology.

We strive to follow best practices and standards for digital accessibility, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA — a recognized set of guidelines for making web content more accessible to people with a wide range of abilities and disabilities.

Our Commitment to Accessibility

Our mission at Gentle Primary Care is to provide the highest quality healthcare with respect, dignity, and compassion. That mission extends to our online presence. We want patients, caregivers, community members, and visitors to be able to access important information about our services — including primary care, chronic disease management, women’s health, pain management, and other treatments — without barriers.

We are committed to:

  • Creating and maintaining an accessible website experience

  • Continually improving accessibility through ongoing assessments

  • Responding promptly to accessibility feedback and requests

  • Providing accessible alternatives when content cannot be made fully accessible

We believe that digital inclusion is a part of quality care, and we are dedicated to making our online content usable by as many people as possible.

Standards and Guidelines

Gentle Primary Care follows accessibility standards and best practices, including:

  • WCAG 2.1 Level AA — Web Content Accessibility Guidelines developed by the World Wide Web Consortium (W3C)

  • Accessibility principles such as perceivable, operable, understandable, and robust content

  • Semantic HTML markup, clear headings, and readable fonts for improved navigation

  • Alt text for images where appropriate

  • Forms that can be navigated using keyboard controls

  • Text content that is written clearly and concisely

Accessible Features on Our Website

We have implemented the following accessibility features throughout our site:

Keyboard Navigation

Users can navigate most site features using only a keyboard. This helps individuals who are unable to use a mouse or other pointing device.

Readable Content

Text content is written in clear, simple language where possible. Font sizes, line spacing, and contrast have been chosen to improve readability for users with visual impairments.

Alternative Text for Images

Images are labeled with descriptive alternative text so that screen readers can convey meaningful content to users who rely on assistive technologies.

Consistent Navigation

Menus, buttons, forms, and internal links follow predictable patterns to support users with cognitive disabilities or those who use screen readers.

Responsive and Mobile-Friendly Design

Our site adapts to screens of different sizes and resolutions, including tablets and mobile phones, to improve accessibility for all users.

Accessible Forms

Interactive forms on the site include labels and instructions to assist visitors who use screen readers or other assistive technologies.

Semantic HTML

We use proper HTML and ARIA markup where appropriate to help assistive technologies interpret and interact with page content.

Areas for Improvement

While we make every effort to ensure accessibility, we recognize that not all content or functionality on our site may fully conform to current accessibility standards.

Potential barriers may include:

  • Multimedia content without captions or transcripts

  • Certain older pages that have not yet been fully updated

  • Third-party plugins or embedded elements that may not be fully accessible

We are continually working to address these gaps and improve accessibility across all pages.

Ongoing Accessibility Efforts

Gentle Primary Care is committed to continuous improvement. To support this, we:

  • Conduct regular audits of our website using both automated and manual accessibility testing tools

  • Train content creators and developers on accessibility best practices

  • Evaluate third-party tools and content for accessibility compliance

  • Update existing content to meet accessibility standards as new pages are added or redesigned

Our team understands that accessibility is not a one-time task but an ongoing commitment that evolves alongside technology and user needs.

Assistive Technology Compatibility

We aim for compatibility with a variety of assistive technologies, including screen readers, screen magnifiers, voice recognition software, and alternative input devices. Our website has been designed to work with the following types of technologies, among others:

  • Screen Readers (such as NVDA, JAWS, VoiceOver)

  • Keyboard-only navigation tools

  • Text enlargement and magnification tools

  • Browser accessibility extensions

Please note that accessibility may also depend on your device, operating system, and the settings you choose.

Feedback and Contact Information

We want to hear from you. If you encounter any difficulties accessing content, pages, forms, or features on our site, please let us know so we can work to improve your experience.

When reporting an accessibility issue, please include:

  • The web page URL where the issue occurred

  • A description of the problem

  • Your contact information (so we can respond)

  • The format you need, if different from what is provided

We will respond in a timely manner and do our best to address your request.

Contact Us:
📍 Gentle Primary Care
6909 Brisbane Court, Ste 300
Sugar Land, TX 77479

📞 Phone: 281-801-7855
📧 Email: info@gentleprimarycare.com

You may also submit feedback through our website’s Contact Us form:
➡️ https://gentleprimarycare.com/contact-us/

Alternative Formats

If you require accessible content in a specific format — such as:

  • Large print

  • Audio recording

  • Plain text

  • Braille

  • Other formats

Please specify your preferred format when you contact us. We will work with you to provide the content in a way that meets your needs.

Third-Party Content and Links

Although we strive to make all aspects of our website accessible, some content we link to — such as external articles, embedded videos, or resources hosted on third-party platforms — may not be fully accessible.

If you encounter accessibility barriers on linked external content, please notify us so we can explore alternative ways to provide the same information.

Accessibility Tools and Resources

Here are some helpful tools and definitions related to web accessibility:

  • WCAG 2.1 Guidelines – Standards developed by W3C for ensuring web content accessibility

  • Screen Readers – Tools that convert text and interface elements into speech or Braille

  • Keyboard Navigation – Accessing all controls using only a keyboard

  • ARIA (Accessible Rich Internet Applications) – HTML attributes that improve accessibility

We are happy to provide more information on these terms upon request.

Accessibility Statement Updates

This statement will be reviewed and updated periodically to reflect changes in technology, accessibility standards, and user feedback.

Last updated: 2025

Please check back regularly for updates. Your experience matters to us, and we appreciate your feedback as we continue to improve.