Who we are

Our website address is: gentleprimarycare.com

Gentle Primary Care (“we,” “us,” “our”) values the privacy of patients and visitors (“you,” “your”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website gentleprimarycare.com, or when you access our services in person or online.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, address, email, phone number, date of birth, gender

  • Health Information: Medical history, diagnoses, treatments, medications, health behaviors, lab results, and other sensitive health data to provide healthcare services

  • Insurance Information: Provider, policy number, group number, billing information

  • Payment Information: Credit card or other payment method data, for payments processed via the website or in person

  • Usage Data & Technical Information: IP address, browser type, pages visited, time and date of access, referring website or link, device information

  • Communications: Messages, emails, or inquiries you send to us

2. How We Use Your Information

We use your information for purposes including, but not limited to:

  • Providing medical services and related care

  • Scheduling appointments and sending reminders

  • Billing and insurance claims processing

  • Managing your patient record, tracking treatment progress, follow-up care

  • Responding to your inquiries and requests

  • Improving the website, services, and your user experience

  • Complying with legal, regulatory, or public health obligations

3. Disclosure of Information

We may disclose your information as necessary for:

  • Treatment: Sharing information among physicians, nurses, labs, and other healthcare providers involved in your care

  • Payment: To insurance companies, billing services, or other third parties to process claims

  • Operations: Audits, quality control, evaluating performance, improving services

  • Legal Requirements: Court orders, subpoenas, laws requiring us to share information

  • Public Health: Reporting certain diseases or conditions to public health authorities as required by law

4. Cookies, Tracking & Analytics

  • We may use cookies and similar technologies to collect technical usage data, improve the website, and track user behavior.

  • Third‐party analytics tools may also be used (e.g. Google Analytics) to report on website usage, traffic sources, etc.

  • You may disable cookies via your browser, but this may affect your ability to use parts of our website.

5. Security

We implement administrative, technical, and physical security measures to protect your information, including:

  • Secure servers, encryption when transmitting sensitive data

  • Access controls to restrict who can view or modify personal information

  • Staff training to ensure your privacy rights are respected

However, no system is completely foolproof. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Your Rights & Choices

You have certain rights regarding your personal information:

  • Access your medical records or other personal data we hold

  • Correct or update information

  • Request restriction of certain uses or disclosures

  • Opt out of certain communications (e.g. marketing, email newsletter)

  • Withdraw consent where applicable (but this may affect our ability to provide services)

If you have any questions or would like to exercise your rights, please contact us (see Contact section below).

7. Children & Minors

  • Our services are typically for adults. If minors are involved, parent or legal guardian consent may be required for medical treatment and for collection/use/disclosure of minor’s information.

  • We do not knowingly collect personal information from children under age [Insert Age, e.g., 13] on our website without parental consent.

8. Third-Party Links & Services

  • Our website may contain links to third-party services or websites. We are not responsible for their privacy practices.

  • If you click on a third-party link, you should review their privacy policy.

9. Changes to this Privacy Policy

  • We may update this Privacy Policy from time to time.

  • Changes will be effective when we post the revised version on our website with the updated “Effective Date.”

  • Your continued use of our services or website after the changes means you accept the revised policy.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact:

Gentle Primary Care
Address: 6909 Brisbane Court, Ste 300, Sugar Land, TX 77479
Phone: 281-801-7855
Email: info@gentleprimarycare.com

Note: This Privacy Policy is for informational purposes only and does not constitute legal advice. For legal compliance, please consult with a qualified attorney.